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FlightStory, founded by entrepreneur Steven Bartlett, leased a 23,000-square-foot building and needed strategic space management support. Kitt stepped in as a partner to manage the complex operational and strategic requirements of this significant real estate commitment.
Working with Kitt has been seamless from the start. They're responsive, reliable, and genuinely invested in making our workspace the best it can be.
When FlightStory leased an entire 23,000-square-foot building for its next phase of growth, it faced a challenge: how to manage space of this scale without an in-house workplace or property manager. It needed more than a vendor; it required a strategic partner.
FlightStory's ambitions demanded more than just a functional workspace. Their headquarters needed to be a hub for creativity, collaboration, and high-performance execution — a space that could evolve alongside their rapid growth. Kitt embedded within FlightStory's leadership structure to ensure their workspace enabled their growth goals.
Initially, Kitt's role focused on compliance and operational readiness. Through a three-month onboarding phase, Kitt established foundational services including Health and Safety, Security and CCTV, Cleaning, Maintenance, and Food and Beverage. As FlightStory's needs evolved, the partnership expanded to include Project Management, Subletting, Space Optimisation, and Concierge services.
A crucial element of the partnership is technology. FlightStory actively uses Kitt's app to streamline communication, report issues, and efficiently manage space. This tech-enabled approach allows for real-time responsiveness and helps FlightStory maintain high standards.
Operating at the cutting edge of media and investment, FlightStory requires a workspace that could flex with its evolving needs. The space houses workplaces, podcast studios, and event areas, all functioning at a world-class level. Kitt's responsiveness, proactive problem-solving, and hands-on approach enable FlightStory to focus on scaling their business.
With FlightStory scaling at speed, Kitt remains a key partner in ensuring their workspace evolves alongside them. Whether upgrading facilities, managing subleases, or enhancing hospitality services, Kitt's role continues growing — just like FlightStory.
